About Our Hospital
Where is your clinic located?
We are conveniently located on the corner of Walnut Ave and Eikel St. in New Braunfels, Texas. Our address is: 1121 Eikel St, New Braunfels, Tx. Parking is available in…
What do I do in the case of an emergency and your clinic isn’t open?
If your pet is in need of afterhours emergency care, we recommend the following facilities: NB Animal Urgent Care (830-420-6719), BluePearl Pet Hospital (210-930-8383), and Allure Integrated Pet Specialists (210-874-2727).…
What forms of payment do you accept?
We can accept any of the following payment methods: Cash Personal checks Visa MasterCard American Express Care Credit ScratchPay
Can I call and have you fax a copy of my pet’s rabies certificate and proof of vaccinations to the kennel where my pet will be staying?
We’d be happy to send proof of vaccination to your pet’s kennel. Just let us know the fax number or email address.
I’ve decided it’s time to let my pet go, but he/she is uncomfortable and can’t move very well, and I would really prefer to not drag him/her to the hospital. Can you come to my house?
If you would like to have a veterinarian come to your home, we can certainly accommodate your request. Please call to schedule an appointment. We also offer counseling if you…
What precautions/measures do you take so my pet doesn’t feel pain related to surgery/injury/infection/chronic disease?
Your pet’s comfort is a priority for us. Using our knowledge of pain medication and pain relief strategies, we do everything we can to prevent and manage your pet’s pain…
Why do you check my dog’s weight every time he/she comes in for a visit?
We keep track of your pet’s weight just like your doctor’s office keeps track of your height and weight each time you visit. Having an accurate and current measurement of…
I have a hard time controlling my pet in the lobby. Can I make arrangements so I can take him/her into the exam room right away when I arrive?
We are happy to make arrangements to help make your visit as smooth and convenient as possible. When you call to schedule your appointment, please let us know that you…
My pet is really well trained. Does he/she need to be on a leash/in a carrier when we visit the hospital?
For the safety and protection of all clients, patients, and veterinary team members, we require all pets to be on a leash or in a carrier when they arrive at…
My pet needs to come in for a regular exam/minor procedure, but I don’t have time to wait at the hospital the whole time. Can I drop my pet off and pick him/her back up later in the day?
For our clients’ convenience, we do offer drop-off appointments. Please call to arrange this service. We usually ask that you drop off your pet in the morning. We will call…